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As the global impact of the coronavirus (COVID-19) continues to unfold, j5create has taken steps to protect the health, safety and well-being of our customers and employees. Our phone support have been temporarily closed effective March 26, 2020. As we support those impacted by COVID-19, we are experiencing longer than normal technical support wait times. For faster service, we encourage you to take advantage of our ticket system and contact form below.

At j5create, we take our customer support seriously. Our experienced customer service representatives offer live chat and phone support, or if you prefer, you can send us an email with any questions you may have.

Phone Support Hours: (Temporarily Closed)
8:30 AM to 6:00 PM Eastern Standard Time
Monday through Friday, excluding holidays

Live Chat Support Hours:
10:00 AM to 6:30 PM Eastern Standard Time
Monday through Friday, excluding holidays

To contact us about technical support, you can submit a support ticket here, email service@j5create.com or give us a call at the following numbers.

North America: 1-888-988-0488
Netherlands: +31 (10) 7986117
United Kingdom: +44 (161) 3022230
Spain: +34 (935) 222576

In an effort to ensure your safety and the safety of our employees, returns and exchanges are currently taking longer than usual to process, resulting in delayed refunds and replacement shipments. We are working to complete your return/exchange as quickly as possible. We appreciate your patience and understanding. If you have any questions, please fill out the form below. Our U.S.-based support team is happy to help.

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