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As the global impact of the coronavirus (COVID-19) continues to unfold, j5create has taken steps to protect the health, safety and well-being of our customers and employees. As we support those impacted by COVID-19, we are experiencing longer than normal technical support wait times. For faster service, we encourage you to take advantage of our contact form below.

At j5create, we take our customer support seriously. Our experienced customer service representatives offer live chat and phone support, or if you prefer, you can send us an email with any questions you may have.

Phone Support Hours:
9:00 AM to 6:00 PM Eastern Standard Time
Monday through Friday, excluding holidays

Live Chat Support Hours:
10:00 AM to 6:30 PM Eastern Standard Time
Monday through Friday, excluding holidays

2020 Holiday Support Hours:

  • Monday, September 7th  - 9:00am to 5:00pm Eastern Standard Time
  • Thursday, November 26th - CLOSED
  • Friday, November 27th - 9:00am to 5:00pm Eastern Standard Time 
  • Thursday, December 24th - 9:00am to 5:00pm Eastern Standard Time
  • Friday, December 25th - CLOSED
  • Thursday, December 31st - 9:00am to 5:00pm Eastern Standard Time

To contact us about technical support, you can submit a support ticket here or give us a call at the following numbers.

North America: 1-888-988-0488
Netherlands: +31 (10) 7986117
United Kingdom: +44 (161) 3022230
Spain: +34 (935) 222576

In an effort to ensure your safety and the safety of our employees, returns and exchanges are currently taking longer than usual to process, resulting in delayed refunds and replacement shipments. We are working to complete your return/exchange as quickly as possible. We appreciate your patience and understanding. If you have any questions, please fill out the form below. Our U.S.-based support team is happy to help.