Returns & Exchanges
Our customers deserve the very best. We don't sell you anything we wouldn't be proud to use ourselves. We only use quality components to create our high-performance, long-lasting products and they are all carefully engineered and designed with durable materials.
If you are not completely satisfied with any stock items you have ordered from j5create.com, or if any item is defective in materials or workmanship, you may return the product(s) for a refund within 90 days from the date of purchase. To receive a full refund, merchandise must be in the same condition that you received it, with the original receipt, packaging, accessories, and an intact and readable UPC and Serial number. Products missing the serial number or UPC cannot be returned for a refund. Original shipping charges will not be refunded when returning items.
Products purchased from another seller are not eligible for a refund but may be returned to j5create for a one-to-one exchange if the product meets warranty standards. Products must have an intact and readable UPC and Serial number to be eligible. To request a return/exchange for products purchased from sellers other than j5create, please submit your request here. You will receive an email with instructions after our technical support verifies and processes your request. To request a return/exchange for products purchased from en.j5create.com, please submit your request here.
To complete your return/exchange, we require a receipt or proof of purchase. As an alternative, if you registered the product with j5create, then proof of purchase can be validated by j5create. We strongly recommend shipping packages with a tracking number to ensure that we receive your returned item. We don’t guarantee that we will receive your returned item. Lost packages without proof of receipt will not be given return credit. Please note in the return package what your request is.
- Return shipping costs are the responsibility of the customer. Return shipping costs will only be refunded on returns from j5create.com purchases due to defective merchandise or an error in shipping.
- To be eligible for a return/exchange, your request must be verified by our technical support.
- If items are returned after our 90-day return policy, we will issue you an exchange or credit towards another purchase if approved.
- Gift cards are exempt from being returned/exchanged.
- If any item(s) is not in its original condition, is damaged or missing parts for reasons not due to our error, only partial refunds may be granted. A partial refund is not guaranteed, and each case will be looked at and partial refund eligibility will be determined on a case-by-case basis.