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SUPPORT

Download drivers, update firmware, register your product and more.

At j5create, we take our customer support seriously. Our experienced customer service representatives offer live chat, and phone support, or if you prefer, you can send us an email with any questions you may have.

Phone Support Hours:
9:00 AM to 6:00 PM Eastern Standard Time
Monday through Friday, excluding holidays

Live Chat Support Hours:
10:00 AM to 6:30 PM Eastern Standard Time
Monday through Friday, excluding holidays

Holiday Support Hours:

  • 12/31/2020 9am - 5pm EST.
  • 01/01/2021 — CLOSED
  • 05/31/2021 — CLOSED
  • 09/06/2021 — CLOSED
  • 11/24/2021 — 9am - 5pm EST.
  • 11/25/2021 — CLOSED
  • 12/24/2021 — 9am - 5pm EST.
  • 12/25/2021 — CLOSED

IMPORTANT NOTICE

Did you recently purchase a webcam from the JVCU Series? Now there's a way to customize your image settings with the JVCU Series Companion App. Adjust the brightness, saturation, contrast, hue, sharpness, and tint all from within the app. Simply download the app, run the installation, and it's ready to use with your connected camera.

For users currently using a macOS® High Sierra 10.13.4 – 10.13.6, please read this documentation before downloading any driver.

We released a new Windows® firmware update for JVCU100 USB™ HD Webcam earlier this week for improved audio & video synchronization and audio levels. Get the update here!