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SUPPORT CENTER

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At j5create, we take our customer support seriously. Our experienced customer service representatives offer live chat, and phone support, or if you prefer, you can send us an email with any questions you may have.

Phone Support Hours:
9:00 AM to 5:00 PM Eastern Standard Time
Monday through Friday, excluding holidays

☎ North America: 1-888-988-0488
☎ Netherlands: +31 (10) 7986117
☎ United Kingdom: +44 (161) 3022230
☎ Spain: +34 (935) 222576

Live Chat Support Hours:
9:00 AM to 6:20 PM Eastern Standard Time
Monday through Friday, excluding holidays

Holiday Support Hours:

  • 1/1/2025 - CLOSED
  • 1/20/2025 - CLOSED
  • 2/17/2025 - CLOSED
  • 5/26/2025 - CLOSED
  • 6/19/2025 - CLOSED
  • ⁠7/04/2025 - CLOSED
  • 9/01/2025 - CLOSED
  • 11/11/2025 - CLOSED
  • 11/27/2025 - CLOSED
  • ⁠11/28/2025 - CLOSED
  • ⁠12/25/2025 - CLOSED
  • 1/1/2026 - CLOSED

IMPORTANT NOTICE

For users currently using macOS® 11, 12, and 13, please read this documentation before downloading any driver.

For users currently using a macOS® High Sierra 10.13.4 – 10.13. please read this documentation before downloading any driver.

Did you recently purchase a webcam from the JVCU Series? Now there's a way to customize your image settings with the Webcam Companion App. Adjust the brightness, saturation, contrast, hue, sharpness, and tint all from within the app. Simply download the app, run the installation, and it's ready to use with your connected camera.