SUPPORT CENTER

Download drivers, update firmware, register your product and more.

At j5create, we take our customer support seriously. Our experienced customer service representatives offer live chat, and phone support, or if you prefer, you can send us an email with any questions you may have.

Phone Support Hours:
9:00 AM to 6:00 PM Eastern Standard Time
Monday through Friday, excluding holidays

North America: 1-888-988-0488
Netherlands: +31 (10) 7986117
United Kingdom: +44 (161) 3022230
Spain: +34 (935) 222576

Live Chat Support Hours:
10:00 AM to 6:30 PM Eastern Standard Time
Monday through Friday, excluding holidays

Holiday Support Hours:

  • 12/31/2020 9am - 5pm EST.
  • 01/01/2021 — CLOSED
  • 05/31/2021 — CLOSED
  • 09/06/2021 — CLOSED
  • 11/24/2021 — 9am - 5pm EST.
  • 11/25/2021 — CLOSED
  • 12/24/2021 — 9am - 5pm EST.
  • 12/25/2021 — CLOSED

IMPORTANT NOTICE

The display driver does not support Mac® computers with the M1 processor at this time, contact your computer manufacturer to verify if your computer supports the display driver.

For users currently using a macOS® High Sierra 10.13.4 – 10.13.6, please read this documentation before downloading any driver.

Did you recently purchase a webcam from the JVCU Series? Now there's a way to customize your image settings with the Webcam Companion App. Adjust the brightness, saturation, contrast, hue, sharpness, and tint all from within the app. Simply download the app, run the installation, and it's ready to use with your connected camera.

j5create has recently released an updated USB™ display adapter driver for macOS® Big Sur 11 that allows our USB™ display adapters to function with macOS® Big Sur 11 and 11.1 (Intel® processors only). Currently, this update only allows for USB™ display functionality. USB™ multi-port adapters with Ethernet connectivity and some Ethernet adapters are not compatible at this time (due to IC design). Click here for more information.