Customer Service Representative APPLY NOW

Kennesaw
Customer Service
Full time

Job Summary

Get your start in the IT world!

Emerging computer accessory company is looking for customer service/ technical support talent to handle our growing volume. This is a great opportunity for anyone looking to gain valuable experience in the IT industry! We are looking for fun and energetic people that are hard-working and interested in the latest technology.

Come join us in our laid back work environment with room for advancement! Our hours of operation are from 8:30am till 7:00pm Monday thru Friday, but we typically schedule for eight-hour shifts, Full time.

Responsibilities and Duties

Job Duties Include:

- Interacting with costumers over the phone, email and live chat

- Troubleshooting customer's issues quickly and efficiently while maintaining a pleasant attitude

- Develop new troubleshooting strategies and communicate them with the team

- Help test new and current products and report findings to management

- Other duties as assigned

Qualifications and Skills

Qualifications:

- Preferred knowledge in Linux®, macOS® X and Windows® operating systems

- Knowledgeable about computers

- Strong verbal and written communication skills

- Must be dependable

- At least one year experience working in a customer service roll

- Strong data entry skills

- Phone skills (exhibit proper phone etiquette and clear speech)

- People skills

- Problem solving

- Bilingual a plus

- An ability to multi-task

- Preferred experience with Zendesk®, Teamviewer, and LiveChat

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