Bilingual Customer Service Representative APPLY NOW

1025 Cobb International Drive, Suite 210 Kennesaw, Georgia US 30152
Customer Service
Full time

Job Summary

Get your start in the IT world!

Emerging computer accessory company is looking for customer service/ technical support talent to handle our growing volume. This is a great opportunity for anyone looking to gain valuable experience in the IT industry! We are looking for fun and energetic people that are hard-working and interested in the latest technology.

Come join us in our laid back work environment with room for advancement! Our hours of operation are from 8:30am till 7:00pm Monday thru Friday, but we typically schedule for eight-hour shifts, Full time.

Responsibilities and Duties

Job Duties Include:

- Interacting with costumers over the phone, email and live chat

- Troubleshooting customer's issues quickly and efficiently while maintaining a pleasant attitude

- Develop new troubleshooting strategies and communicate them with the team

- Help test new and current products and report findings to management

- Other duties as assigned

Qualifications and Skills

Qualifications:

- Preferred knowledge in Linux®, macOS® X and Windows® operating systems

- Knowledgeable about computers

- Strong verbal and written communication skills

- Must be dependable

- At least one year experience working in a customer service roll

- Strong data entry skills

- Phone skills (exhibit proper phone etiquette and clear speech)

- People skills

- Problem solving

- Bilingual a plus

- An ability to multi-task

- Preferred experience with Zendesk®, Teamviewer, and LiveChat

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