Customer Service Representative APPLY ON INDEEDAPPLY BELOW
Get your start in the IT world! Emerging computer accessory company is looking for customer service/ technical support talent to handle our growing volume. This is a great opportunity for anyone looking to gain valuable experience in the IT industry! We are looking for fun and energetic people that are hard-working and interested in the latest technology. Come join us in our laid back work environment with room for advancement! Our hours of operation are from 8:30am till 7:00pm Monday thru Friday, but we typically schedule for eight-hour shifts, Full time.
Responsibilities and Duties:
- Interacting with customers over the phone, email, and live chat.
- Troubleshooting customer's issues quickly and efficiently while maintaining a pleasant attitude.
- Develop new troubleshooting strategies and communicate them with the team.
- Help test new and current products and report findings to management.
- Other duties as assigned.
- Preferred knowledge in Linux®, macOS® X, and Windows® operating systems.
- Knowledgeable about computers.
- Strong verbal and written communication skills.
- Must be dependable.
- At least one year experience working in a customer service role.
- Strong data entry skills.
- Phone skills (exhibit proper phone etiquette and clear speech).
- People skills.
- Problem solving.
- Bilingual a plus.
- An ability to multi-task.
- Preferred experience with Zendesk®, Teamviewer, and LiveChat.
Linux is a trademark (or registered trademark) of The Linux Foundation, in the U.S. and other countries. macOS is a trademark (or registered trademark) of Apple Inc., registered in the U.S. and other countries. Windows is a trademark (or registered trademark) of Microsoft Corp., in the U.S. and other countries. Zendesk is a trademark (or registered trademarks) of Zendesk, Inc., in the U.S. and other countries. All other trademarks and brand names are the property of their respective owners.
- 401(k) 4% Match
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- In Office
- 8 hour shift
- Monday to Friday