As the global impact of the coronavirus (COVID-19) continues to unfold, j5create has taken steps to protect the health, safety and well-being of our customers and employees. As we support those impacted by COVID-19, our phone support will temporarily be unavailable. We will however provide technical and customer service support via live chat and email. Our live chat support hours will be from 9:00am to 6:30pm Eastern Standard Time.

Important Information for Customers with M1 Mac® Computers

We have new beta drivers that support display and/or Ethernet functionality to M1 Mac® computers running macOS® 11 Big Sur. We will continue testing to provide a driver that restores complete functionality.

To download the beta driver, please select the model for your product from the list below.

If you are using an Intel® Mac® computer with the j5create products, you can proceed to our driver page to download the latest driver for macOS® Big Sur 11. 


For further information or assistance, please contact us directly at service@j5create.com